Frequently Asked Questions

1. What is Ubiq?

Ubiq allows your conference rooms to be cable-free. No more HDMI, VGA, Dongles in the conference room again. Anyone can walk into your conference room, and start a cable-free presentation in seconds.

2. Do you do video conferencing?

No, Ubiq doesn't include video conferencing. However, Ubiq can integrate with your video cameras if your system has an HDMI input. Users can also use their preferred web conferencing (Webex, GotoMeeting,etc) on their device and still present cable-free to the display.

3. What devices do you support?

Ubiq supports Windows, Mac, Surface Tablets, Chromebooks and Linux.

4. What is the Ubiq Hive?

The Ubiq Hive is an Intel Nuc (Mini PC) which is attached to your display via HDMI, Power, and/or Ethernet.

5. Do you have any resellers?

Ubiq sells mostly directly to our customers. If you would like to become a reseller of Ubiq, please contact us at team@goubiq.com

6. How do we set up a demo to learn more about Ubiq?

You can see our tutorial videos here to see how our product works, and how end users would use Ubiq in the conference room. If you want to test out Ubiq in your environment, you can sign up here - https://www.goubiq.com/trials

7. Does Ubiq offer other products?

Ubiq only offers wireless screen sharing for your conference room. Ubiq doesn't offer video conferencing, TVs/Projectors, etc.

1. Does Ubiq require presenters to install any software on their computers?

No, Ubiq doesn’t require presenters to install any software on their computers. Users can go to https://present.goubiq.com on Chrome or Firefox, type in a 5-digit HIVE code shown on the display and present.

2. Is there any hardware for the end user?

No, Ubiq is completely software. End users will not need to plug in any hardware to their device.

3. What’s the cloud dashboard?

Ubiq provides our customers with a cloud dashboard where it allows you to remotely monitor, manage and troubleshoot your conference rooms.

4. What's the digital signage?

Ubiq provides digital signage where you can utilize the dashboard to upload multi-media content to your displays. (Images, Videos, Weblinks)

5. How does the digital signage help me?

Ubiq's digital signage feature is typically used in the conference room where there's preloaded content on the display. So, when users walk into a room, they will be informed of updates, new promotional content, etc.

6. What's the calendar integration?

Ubiq integrates with the meeting room calendar to display a 6 hour block period of the upcoming meetings. It will also verbally alert the users when their meeting is about to start or end.

7. What calendar services do you support?

Ubiq supports Exchange 2013+, O365 and Google Calendar.

8. How does the setup work?

If you get the Ubiq Hive, all you need to do is just plug in the Ubiq Hive to your display via HDMI, Power and Ethernet. If you choose to use your own Windows PC, all you need is to load the Ubiq Hive software to your PC and plug this Windows PC to your display via HDMI/VGA, Power and Ethernet.

9. What are notifications used for?

Think of notifications as a Post-It Note for your TV. For example, if there's an upcoming fire drill, you can schedule it on the dashboard and it'll pop up on of your displays at a scheduled time.

10. What resolution do you support + fps?

With the Ubiq Hive, it can output up to 4K and 30 fps. However, quality and latency depends on your network. Ubiq would recommend setting up a dedicated VLAN for the Ubiq Hive.

11. Does Ubiq support sound?

Ubiq supports sound via HDMI or can connect to an external audio system.

12. Can I connect a mouse, keyboard, camera or microphone to the Ubiq Hive?

No, you cannot connect a mouse, keyboard, camera or microphone to the Ubiq Hive. All the USB ports are blocked on the Ubiq Hive.

13. Can you share your screen to someone who is remote?

Yes, you can. Ubiq has a feature called remote presentation which allows you to present to another location. You just need to go to https://present.goubiq.com on Chrome or Firefox and type in that location's 5-digit HIVE code on the display.

14. How does Ubiq integrate with Active Directory?

As long as the user's device is signed onto Active Directory, the cloud dashboard will be able to detect that specific user. There is no work that is needed on the IT's end, and only works for the Ubiq Client app. Another reason of integrating with Active Directory is that you will be able to restrict specific domains to use the display. Ex. If you have the Ubiq solution in the CEO's office, and you would only want the executives to present to that display then you can restrict everyone except the executives.

15. Does your digital signage allow for content based on a data feed? ( Ex. post birthdays and anniversaries)

Yes, you can schedule notifications for your displays. You can schedule all the birthdays and anniversaries beforehand, so that it shows on the displays on the particular date.

1. Does Ubiq require an Ethernet connection to the network or can we use WiFi?

Ubiq doesn't require an Ethernet connect to the network. You can connect the Ubiq Hive to your WiFi.

2. Does Ubiq support multiple subnets?

Yes, it works across multiple subnets. As long as two devices in different subnets can talk over UDP, HTTP (which almost all subnets allow), it should work.

3. Does Ubiq support multiple networks?

The Ubiq Hive support multiple networks (Corporate and/or Guest). The Ubiq Hive has two physical NICs (Ethernet and 1 WiFi Chip). The Ethernet would be for the corporate network and the WiFi would be connected to the Guest network.

4. Would the cloud create a lot of latency for local use?

The cloud dashboard is only for management of the devices. The presentation is done over the local network.

5. How can I optimize my network for low latency?

Latency could happen due to the network (ex. which AP it's connect to, etc). You could run a packet trace on your network controller and see if there are any dropped/delayed packets when presenting to that device. Media data is sent over UDP ports (50,000-50,009 - one ports need to be available in this range). If you notice high packet loss/delayed packets it could be due to a few reasons. Some obvious ones are QoS and priority for UDP media on your network.

1. How is Ubiq secure?

Ubiq integrates with your existing network, which ensures that both corporate users and guests are on the appropriate network. We've also included an access code for users, where only users in the meeting room will see a visible HIVE code where they will be allowed to enter prior to making a wireless connection. In addition, all the data transmitted is end-to-end encrypted using AES 128-bit key.

2. Does my information go to the cloud? Does the presentation of information ever leave our networks?

Your information doesn't go to the cloud and doesn't leave your network. All the presentation is done over an encrypted live stream and no information is recorded. All communication is done over the local network.

3. Does Ubiq bridge networks?

Ubiq does not bridge any networks nor does any data forwarding between the networks. It acts as a receiver of data that can only be sent via Ubiq software.

4. What ports do I need to open up?

The ports that need to open up are UDP 50,000-50,010, HTTP, HTTPS.

5. How can I find more information on Ubiq's security?

You can download the Ubiq security deck here.

6. How can we prevent users from presenting to the wrong display?

Ubiq has a dedicated HIVE code for each display and this HIVE code changes every 2 hours.

1. Can I get the hardware for the trial?

Ubiq doesn't have hardware trials. If you would like to try out the Ubiq Hive, you can get one directly from us. Contact team@goubiq.com to purchase a unit to try out.

2. How do I try the Ubiq trial without the hardware?

We offer a software trial. Therefore, you will not need the Ubiq Hive for the trial. All you need is a spare Windows machine, and load the Ubiq Hive software on to it and the Windows machine will automatically act like the Ubiq Hive.

3. Can we setup a trial?

Yes, you definitely can! Ubiq offers a software trial which you can sign up for here - https://www.goubiq.com/trials

4. How does the trial work?

Once you've signed up for the trial, you will get a Ubiq Hive download link from us via email (if you don't see it, please check your spam). Download this Ubiq Hive link to your Windows PC, and enter the username/password that you got from the email. Now, your Windows PC would act like a Ubiq Hive.

Plug this Windows PC to your display via HDMI/VGA, Power and Ethernet.

Bring in another laptop, and go to https://present.goubiq.com on Chrome or Firefox, type in the 5-digit HIVE code and present.

5. How long is the trial for?

The trial is for 14 days.

6. How can I get an extension on my trial?

Go to the dashboard > login with your credentials > Referrals on the top right corner > Share the Referral link and get another 30 days of the trial.

7. How many Windows PC can I have the Ubiq Hive Software on?

You can have up to 4 licenses (aka up to 4 Windows PC).

8. Can I connect to 2 networks with the trial?

Yes, you can connect to 2 networks at the same time during the trial. You will connect via Ethernet for the corporate network and WiFi for the guest network.

9. Can I try premium features with my trial?

Yes, you can try all the premium features during the trial, including Wireless Screen Sharing, Cloud Dashboard, Digital Signage, and Calendar Integration.

10. What is my username and password for the dashboard?

The username and password for the dashboard is the same as the credentials in the Ubiq Hive Download link email.

11. What is the minimum requirement for the Windows machine?

The minimum requirement for the Windows machine is Windows 7+, 64 bit computer and 4GB of Ram.

12. What is the difference between using our Windows machine or purchasing your hardware?

If you are using your Windows machine, you will need to load the Ubiq Hive software to your Windows machine and you will need to manage your Windows machine. If you purchase the Ubiq Hive (Intel Nuc) through us, we use Linux and it's a plug and play solution.

1. How can I disable/enable the HIVE code?

You can disable and enable the HIVE code on the dashboard under System Settings.

2. How do I delete the Ubiq Hive from our dashboard?

If you would want to delete a Ubiq Hive/meeting room from your dashboard, please email us at team@goubiq.com to do so.

3. How do I integrate with Exchange?

If you are using the Windows PC, you can see the instructional manual here. If you are using the Ubiq Hive, you can see the instructional manual here.

4. How do I integrate with O365?

If you are using the Windows PC, you can see the instructional manual here. If you are using the Ubiq Hive, you can see the instructional manual here.

5. What type of conference room display would work with Ubiq?

Any conference room display that has HDMI would work well with Ubiq. However, if you have a display with VGA, it would work as well but it will not transfer audio.

6. What if I have multiple screens in the same meeting room, do I need more than 1 Ubiq device?

If the screens are close together then you might just need 1 Ubiq device and have a HDMI splitter. However, we would recommend having multiple Ubiq devices just to ensure that it will fit your needs for the meeting room.