When it was first introduced in the 1970s, videoconferencing was considered an epic blunder. Why it failed to take off back then is hardly a mystery: The initial systems were expensive, difficult-to-operate, and since only a few hundred of them existed, the number of people you could connect with was extremely limited. With no serious competition to speak of, the telephone—a cheap, easy-to-use device that can connect you with anyone—maintained its stranglehold on the communications industry for the next four decades.
But now that most laptops come with built-in webcams and remote working is becoming increasingly common, videoconferencing is finally giving the telephone a run for its money. With a vast range of options to choose from, it’s worth taking the time to find a provider that caters for your every need. Here are four areas that demand particular attention.
WHAT TO LOOK FOR IN A VIDEOCONFERENCING SOLUTION:
Video & Audio
This should go without saying, but when looking for videoconferencing software, video and audio capabilities should be at the top of your list. Look for a program with high-quality video which allows you not only to see the people involved in the meeting but also allows you to use aids such as notes, any documents that might need to be referred to, or any other important item that might need to be shared. As far as audio is concerned, users will want to be able to hear everything perfectly, eliminating the risk of misinterpretation or misunderstanding. You may also want to look into recording functions that allow you to save all of the video and audio from a meeting that can then be referred back to at a later date.
Integration & Interface
You need to make sure that all of your existing software will be able to work seamlessly with your videoconferencing platform. Hardware such as webcams and microphones will need to be 100% compatible with your desired program, allowing you to use the software to its full potential. You will also want a platform that is easy to use a with clear menus and highlighted features, ensuring all members of your team can collaborate with ease at all times.
Often overlooked when investing in new technology, the customer support service you receive with your software is paramount. Imagine you’re videoconferencing with a client and the software freezes up just as you’re about to finalize a deal. This could cause drastic consequences for you and your team, so it’s crucial that you know exactly what to do and who to contact in order to get you back up and running as soon as possible.
Value For Money
As with any investment, it pays to shop around and be smart. It’s important to make sure before you go all out and spent a large fortune on top of the range software, make sure you are buying exactly what you need for your situation and a brand that is trusted and guaranteed. With the videoconferencing industry taking off around the world, there are more options than ever before, just make sure you are purchasing from a legitimate provider.