Your 7-Item Priority List to Manage Your IT Department

Setting priorities for your IT Department can be a challenge. At the same time, that listing priorities gives your team direction on how to manage their projects and responsibilities. Here are 7 items to have on your priority to-do list to help your team perform more effectively.

  1. Manage Time. Time management is essential for IT employees. If a help desk ticket takes days, rather than hours, to resolve, your team should inform you. You may need to find another team member or resource to assist.
  2. Balance Human Resources. If your department is understaffed, make sure you’re not overworking your staff. Create a simple spreadsheet, noting your employees and the current and upcoming projects they’re working. It acts as visual representation to allow you to make the appropriate adjustments.
  3. Monitor Usage. Dedicate time and team members to review how technology is being used at your company. For example, Ubiq’s wireless presentation system comes with a dashboard to stay on top of how employees are engaged with it
  4. Security Check. Security breaches can pummel your business. As companies are creating BYOD policies and opening up their network to external teams, it is critical to make sure your infrastructure is protected from viruses, hacks and more.
  5. Team Check. Your IT department should be engaged and motivated. However, as a leader, you need to take the step to check in with them on current work situations, their vision and opportunities to grow the department.
  6. Speak with Vendors. Chances are that your technology is not all “in-house.” Reach out to your vendors to address concerns, get updates on new releases/upgrades and review performance and optimization. Those conversations should then be shared with your team to prepare for any new tasks or projects.
  7. Benchmark Trends. Is it time to upgrade technology or implement something new? Look at the industry landscape for the latest hardware and software. You may not be able to make changes right away. However, it gives you an opportunity to create a roadmap with other departments, and set priorities and timelines in the future.

As a leader, having your own checklist helps you to set the right expectations with your employees. In turn, you will have their support to perform to the best of their abilities. Managing your priorities will help others manage theirs.

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