For a company that has a headcount between 50 to 500 employees, more often than not, there are usually between 3-5 IT administrators who are tasked to tare care of anything from support tickets related to infrastructure to doing simple administration.  IT departments need to work under SLAs that require more work hours than the job description specifies for an IT admin.  They often need to drop everything that they are working on to fix emergency issues such as the corporate email not working. To reduce the amount of time they want to spend fixing the problems, IT managers look for solutions that can give them an up to date information and a “heads-up” about what is going on with the technology in the office space. This is where dashboards come into play. The primary focus of a dashboard is to show real-time information about a given tool or a service that is in production. This would give an idea for the IT manager to delegate resources depending on where they foresee the problems to occur. We at Ubiq truly believe that dashboards can do so much more than just display the usage patterns and statuses of a said tool or a service. This belief stems from experience as well as talking to our customers; not the end-users, but IT admins who have to manage the tool/service once it goes into production and is being used internally.
When the IT department is tasked to pilot any new technology such as a Ubiq hive, in their office space, IT admin’s may not have enough patience for a product that takes them more time to setup or understand what the technology is trying to solve. In addition, once the product goes to end-users, IT admins can be bombarded with tickets if the solution presented is not intuitive. At Ubiq we wanted to address and prioritize these concerns and are in the process of building a unified solution that makes the IT admin’s life easier as well as the end-user will get the best seamless experience that is intuitive for giving a wireless presentation. First thing we are working towards is building a solution that is easy to deploy across the meeting rooms and also provide a way for the IT admin to be able to manage the Ubiq devices on the cloud! We are integrating this management of the devices with a centralized dashboard. This dashboard will allow the IT admin’s to be able to control everything that is going on in a meeting room from anywhere. This will help IT admins keep up with their support requests related to any issues that arise in the meeting rooms without having to leave their office. They can be notified of anything going wrong in the meeting room before a support request has been submitted. This will allow IT departments to focus more of their attention to other important issues in their office space. The power of a centralized management dashboard is endless.