Your Users Don't Like the Collaboration and Communication Tools at Work

Technology has revolutionized the way that we communicate and collaborate with each other, especially in work environments. The instantaneousness of social media and cloud-based apps has raised expectations for response time and communication. Therefore, apps and other technologies are aiming to improve the way that we work together.

Collaboration tools can include video conferencing, wireless presentation systems, meeting room software, instant messenger, cloud technologies, and mobile apps. The goal of these technologies is to turn your meeting room into a collaborative meeting room. When managed effectively they make it easier to access files remotely, to talk face-to-face in a digital environment, and to simultaneously create and edit projects with others.

However, in order to implement them effectively, users must be open to using them to their maximum potential. If users think the apps are useless, then they will be useless. It is crucial to know more about what your users think about collaboration and communication technology at work in order for it to be successful. What do most users think?

Collaboration is crucial

When asking employees about collaboration in the workplace, most of them will agree that it is vital. In one UK study, three out of four respondents said that collaboration is crucial to the way that they interact with coworkers and clients. Studies have also shown that when employees work together closely on projects and tasks, they are more engaged and satisfied with their jobs. In general, users want to use technologies that foster and support collaboration. However, the challenge is finding the right tools for your organization.

Is it easy to use?

Users may want more collaboration, but what they don’t want is just another tool that they have to learn how to use. Technology should promote collaboration, not stifle it. If the technology is too difficult to use, it can do more harm than good.

Users are often hesitant to try a new tool, especially if it has a steep learning curve. This is perhaps the most crucial stage when introducing a technology into the workplace. In order for a tool to be even remotely successful, organizations must first overcome hesitation by ensuring that it is easy-to-use and useful.

How is it improving my job?

Collaboration technology is only truly successful when it improves overall business performance or satisfaction. Users want to know that the tech has had a significant, positive effect on how they do their job. This means that tools must go beyond simply increasing communication or improving response time. They must be embedded into the business processes, making them an important part of everyday operations.

Organizations are trying to increase collaboration and foster communication by introducing new technologies. Knowing what your users think about the tech is an essential step towards successful deployment and implementation. Organizations will know that these technologies are effective, when users begin to say statements like: It’s actually made my job easier, or I never want to go back to the way that we did it before.

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